TERMS AND CONDITIONS

Cancellations, No Shows, and Late Appointments

A credit card is required at time of booking. A $50 cancellation fee will be charged to your credit card for cancellations within 1 hour of your appointment time. A $50 cancellation fee will also apply if you ghost your appointment, or are late beyond reason. You will be considered late if you are more than 15 minutes late for your appointment. We are an emergency service business and you are not the center of the universe.

PAYMENT METHODS AND PAYMENT POLICIES

For all on-site sales and services, we accept: Credit, Debit, or Cash. Payment is taken on-site at the time of sale. We DO NOT accept cheques for any sales under $1000.00 CAD, and only for commercial accounts with a positive payment history over at least one year. All invoices must be paid in full within thirty (30) days. After thirty (30) days a $50.00 CAD late fee will be applied to your account. At that time no further services will be provided until your account is settled in full. We want to keep our pricing fair and reasonable, we won’t be able to do that if we’re wasting our time hunting you down… and we will. Late payments for CX5 High Security Clients may result in termination of your CX5 membership benefits.

ON-SITE SERVICES RETURN POLICY

We accept returns on eligible items that are defective within 30 days, with proof of defect. Items that are damaged or wear out due to excessive or improper use will not be accepted for refund or credit. After 30 days, a credit may be offered on a case-by-case basis. Please contact us if you experience quality issues with your purchase beyond 30 days.

PLEASE NOTE: All Special Order items are non-refundable. We are more than happy to procure and install your obscure hardware, but we cannot offer a return or exchange for hardware we will never sell again. In cases of factory defect, please contact us so we may work towards an amicable resolution.

LOCK SHOP RETURN POLICY

We accept returns on eligible items that are defective within 30 days, with proof of defect. Items that are damaged or wear out due to excessive or improper use will not be accepted for refund or credit. After 30 days, a credit may be offered on a case-by-case basis. Please contact us if you experience quality issues with your purchase beyond 30 days.

PLEASE NOTE: All high security locks are FINAL SALE. No returns, or exchanges will be offered for high security locks due to the nature of the item. In cases of factory defect, please contact us so we may work towards an amicable resolution.

Workmanship Warranty

Crono Lock offers a one year warranty on our workmanship. This is a limited warranty that covers issues directly related to our workmanship. This includes things such as stiff turning keys (keys we’ve provided only), misaligned latches and bolts, and other items directly related to the installation or repair.

This warranty does not cover damage. If we attend your location and it is determined the problem is unrelated to Crono Lock you will be charged a $120 service call. Such problems may include but are not limited to: You are using the wrong key, you had keys cut by someone else and they don’t work, you suddenly forgot how to use a key and the lock is actually working perfectly fine, you thought that because we’re already there for a warranty issue that fixing other things is now free too, you were locked out and attacked the lock with a feral badger, you tried to fix the lock yourself and it is now broken, your child shoved sticks into the keyway, a small german man named Franz poured beer on your electronic lock and now it only opens to the beat of 99 Red Balloons, or any other situation unrelated to our workmanship.

There is no warranty on any SmartKey products. These cylinders are very poorly made and will rekey themselves on a whim.

AGGRESSIVE AND/OR DEMEANING BEHAVIOUR

Crono Lock LTD has a zero tolerance for any and all aggressive and/or demeaning behaviour. Violence of any kind will result in the immediate termination of your account including any and all booked appointments or contracts. While we understand a malfunctioning lock, or being locked out can be stressful, we will not tolerate any aggression or overtly rude behaviour from our clients. We promote a healthy and professional work environment, we expect professional behaviour from both our staff and our clients at all times.

Deception

If at any point we feel you are deceiving us or attempting to deceive us you will be denied access to our services permanently. Given the nature of the work we are conducting we have a zero tolerance policy for lying.